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Privacy Policy
Information we may collect
Dv77 Casino may collect information that is needed to provide online casino services, maintain account security and meet applicable legal and operational requirements. The information collected depends on how you use the website and the services available to you. Some information is provided directly by you, while other information may be collected automatically when you visit or use the website.
Account and contact details
When you register or use an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also record information about your requests, communications with support and choices relating to marketing or other account messages. These details help us create and administer your account, communicate with you, provide assistance and maintain accurate records.
Verification information
To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. This can include identity documents, proof of address, information about the source or use of funds where appropriate, and other information needed for security or compliance checks. Verification information is handled for the purpose of preventing unauthorised access, fraud, misuse of the services and other prohibited activity.
Payment and transaction records
We may collect records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions made through the website. Payment information may be processed with payment service providers or other relevant providers. Where possible, payment details may be handled by those providers rather than being stored directly by the casino website. Transaction records help us process requested services, investigate disputes, identify unusual activity and meet record-keeping obligations.
Device, usage and cookie data
When you access the website, technical information may be collected automatically. This may include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and information about how you interact with the website. We may also use cookies and similar technologies to support website functions, remember preferences, improve performance, understand usage and help protect accounts.
How we use information
Personal information is used only for purposes connected with operating, securing and improving the services, or for purposes permitted or required by applicable requirements. The main reasons for handling information may include the following:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals, wagers and other requested transactions.
- Confirming identity, age, account ownership and eligibility to use the services.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
- Providing customer support, responding to questions and resolving complaints or disputes.
- Sending service messages about your account, transactions, security or important changes.
- Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis.
- Understanding website performance, improving features and maintaining reliable technical operations.
- Meeting legal, regulatory, tax, accounting, court or law-enforcement requirements where applicable.
- Protecting the rights, safety, property and legitimate interests of players, the website and relevant third parties.
We may combine information collected from your account, website activity, support interactions and transactions where this is reasonably necessary for these purposes. We do not ask players to provide information that is unrelated to the operation or security of the services. If information is required for account administration, verification, payment processing or legal compliance, choosing not to provide it may mean that some services cannot be provided or that an account cannot be maintained.
Marketing choices
You may receive promotional communications only where this is allowed and appropriate. You can change your marketing preferences by using an unsubscribe option in a marketing message, through available account settings, or by contacting us. Stopping marketing messages will not normally stop essential service communications, such as security notices, transaction updates or information needed to administer your account.
Sharing, security and retention
Information may be shared with service providers and professional partners who help operate the website and provide related services. Depending on the circumstances, these parties may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, analytics, security, communications, auditing or legal services. Providers are expected to handle information in accordance with their role and applicable privacy requirements.
Information may also be disclosed where necessary to meet a legal or official request, protect the security of the website, investigate suspected fraud or misconduct, enforce applicable terms, respond to a dispute, or protect the safety and rights of players and other people. We do not sell personal information as a general business practice. If a business change affects the handling of personal information, information may be transferred as part of that change subject to appropriate safeguards.
Keeping information secure
Reasonable administrative, technical and organisational measures may be used to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission and restricted staff or provider access. No website, online account or method of sending information can be guaranteed to be completely secure. Players should keep their passwords and account access details confidential and contact support promptly if they believe an account has been accessed without permission.
How long information is kept
Personal information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Information processed in other locations
Some service providers or technology systems may process information in a country other than Australia. Where this occurs, appropriate steps may be taken to protect the information and support compliance with applicable privacy requirements. By using the website, you acknowledge that information may be handled through service providers involved in delivering and securing the services.
Your rights and privacy requests
Depending on your circumstances and applicable privacy requirements, you may have rights regarding the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications.
How to make a request
To exercise your data rights, contact support@dv77casino.top. In your request, explain what you are asking for and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account details, verification documents, payment records or other sensitive information. This helps prevent personal information from being disclosed to the wrong person.
- Access: ask for a copy of personal information held about you, subject to applicable exceptions.
- Correction: ask for inaccurate, outdated or incomplete information to be corrected.
- Deletion: ask for personal information to be deleted where it is no longer required or where deletion is otherwise available.
- Marketing consent: withdraw consent to receive promotional communications at any time.
- Questions or complaints: contact support@dv77casino.top if you have concerns about how information is handled.
A request may not always be actioned in full. For example, information may need to be retained for legal, security, fraud-prevention, dispute-resolution or record-keeping reasons. We may also limit a request where responding would adversely affect another person's privacy or reveal confidential information. If a request cannot be completed, we will aim to explain the reason where permitted.
Cookies and browser controls
Cookies are small files or similar technologies placed on your device when you visit a website. They may be used to remember settings, support account functions, maintain security, measure website performance and understand general usage. Some cookies may be provided by service partners that help deliver website features. You can manage or disable cookies through your browser settings. If you block certain cookies, parts of the website may not function as intended, and some preferences may not be remembered.
Updates to this policy
This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The latest version published on the website will apply from its stated effective date. Players should review this page from time to time to remain informed about how information is handled. Continued use of the website after an update may indicate acceptance of the revised policy where acceptance is required.